Showroom Hours: Tuesday – Sunday 11:00am – 17:00pm
Pakuranga Plaza, Shop 127 Opposite to Woolworth
All solid wood frames are covered by a 5-year warranty, protecting against manufacturing defects such as warping, cracking, or joint separation when used in a residential setting.
Our sintered stone tops come with a 10-year warranty, covering issues such as cracking (not caused by impact), delamination, or other material defects under normal household use.
We offer a 1-year warranty on all upholstered items, covering faults in materials and workmanship, including seam separation, pilling, and fabric deterioration under typical indoor use.
Warranties apply only to items used in residential settings under normal conditions.
They do not cover damage resulting from misuse, neglect, impact, improper cleaning, or unauthorised modifications.
Claims must be submitted with proof of purchase and photographic evidence of the issue within the warranty period.
InSoul Living reserves the right to repair, replace, or refund the product at our discretion, depending on the nature of the claim.
For all warranty-related enquiries or claims, please contact our customer service team:
???? info@ironvan.co.nz | ☎️ 09 572 0688